Refund Policy

For purchases made on Hendricks Arcade. Last updated 1 September 2026.

There is exactly one thing to buy on this site: the Chrome Pack for Flux Runner, a set of three runner skins. It changes how your runner looks and nothing else — no speed, no extra lives, no advantage of any kind. Everything else in every game is free.

What you are buying

A permanent unlock on the account-free licence key we issue you, not a subscription. There is nothing recurring, nothing to cancel, and you will not be charged again. The price shown at checkout is the price charged, in the currency shown.

If your purchase did not unlock

Payment and delivery are separate steps, and delivery can lag by a few seconds. If the skins have not appeared:

• Check the email you gave at checkout for your licence key, then use Restore purchase on the game's Skins screen.
• No email? Write to us with the date and the last four digits of the card, and we will find the payment and send the key.

If we cannot deliver what you paid for, you get a full refund. That is not discretionary.

When we refund

Write to us within 14 days of the purchase and we will refund it in full if any of these apply:

• The pack never unlocked and we could not fix it.
• You were charged more than once for the same pack.
• You were charged for a pack you already owned.
• The purchase was not made by you or anyone you authorised.
• You bought it by mistake and have not used the skins.

When we might not

The pack is digital content delivered immediately, so once you have unlocked and used the skins there is nothing to return. Past 14 days, or where the skins have been used, a refund is at our discretion — ask anyway, and tell us what happened. We would rather refund someone who is unhappy than argue about a cosmetic skin.

We do not refund for progress lost by clearing site data, playing on another device, or losing a licence key. Those are recoverable: keep the key, and use Restore purchase.

How to ask

Email zubeid.hendricks@gmail.com with the word refund in the subject, and include:

• the email address you used at checkout,
• the approximate date and amount, and
• what went wrong.

We reply within 5 business days. Approved refunds are sent back to the original payment method — that is the only place they can go — and usually appear within 5 to 10 business days, depending on your bank.

Chargebacks

You are free to dispute a charge with your bank, but please email first. A chargeback takes weeks and costs us a fee; an email usually takes a day and costs nothing.

Payments and your card details

Payments are handled by Stripe and PayFast. Card details are entered on their systems and are never seen or stored by us or by the game. What we keep is described in the Privacy Policy.

Your statutory rights

Nothing here limits the rights you have under the consumer law that applies to you, including the South African Consumer Protection Act. Where that law gives you more than this policy does, it wins.

See also the Terms of Service, the Privacy Policy and the Data Deletion Instructions. Hendricks Arcade — Zubeid Hendricks